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Welcome to The Build Edge Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website thebuildedge.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Business and Target Customers

The Build Edge Store specializes in providing professional-grade tools and industrial hardware to:

  • Tradespeople requiring reliable equipment for daily use
  • DIY enthusiasts seeking quality tools for home projects
  • Industrial professionals needing durable hardware components

Our product range focuses on precision tools including drive sockets, cutting equipment, measuring devices, and specialized fasteners.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Update details promptly if they change
  • Maintain the confidentiality of your account credentials

2.2 Prohibited Activities

You must not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Misrepresent your identity or affiliation
  • Use our products for purposes beyond their intended design

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our professional tools including:

  • Drive sockets (1/2″ and 1/4″ in metric and imperial measurements)
  • Cutting tools (115mm and 125mm diamond blades, circular saw blades)
  • Measuring equipment (10m measuring tapes)
  • Specialty fasteners (U-bolts, V-bolts)

While we strive for accuracy, minor variations in product specifications may occur.

3.2 Professional Use

Many products are designed for trade use. You acknowledge that:

  • Proper safety equipment should always be used
  • Technical specifications should be verified before use
  • We are not liable for improper tool usage

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days from our Salisbury warehouse. You agree that:

  • All order details must be verified before submission
  • We may cancel orders that cannot be fulfilled
  • Prices are subject to change until payment is completed

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We do not store complete payment details.

4.3 Shipping

We offer two shipping options:

Option Cost Carrier Delivery Time
Standard Shipping £12.95 DHL or FedEx 10-15 business days after dispatch
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch

Note: We ship globally except to some Asian countries and remote areas.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date. To qualify:

  • Items must be unused in original packaging with all accessories
  • Proof of purchase (order number) is required
  • Return must be initiated within 15 days

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

  • All cutting tools (diamond blades, cutting discs, circular saw blades)
  • Consumables (staples)
  • Opened measuring tools

5.3 Return Process

  1. Email [email protected] with “Return Request – Order #[Number]”
  2. Wait for authorization (response within 2 business days)
  3. Ship items to provided address with authorization number
  4. Refund processed within 5 business days of receipt

Customers are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

All content on our site including:

  • Product descriptions
  • Technical specifications
  • Images
  • Branding

is owned by The Build Edge Store and protected by intellectual property laws. You may not reproduce or use our content without express written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for:

  • Injuries resulting from improper tool use
  • Consequential damages from product failure
  • Modifications made to our products

7.2 Website Use

We strive to maintain site availability but are not responsible for:

  • Temporary outages or technical issues
  • Viruses or malware originating from third parties
  • Inaccuracies outside our control

8. Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

The Build Edge Store
54 Devizes Rd, Salisbury, GB SP6P 2VN
Email: [email protected]

Thank you for choosing The Build Edge Store for your professional tool needs. We’re committed to providing quality products and excellent service to tradespeople and DIY enthusiasts worldwide.