At The Build Edge Store, we’re committed to delivering professional-grade tools and industrial hardware to tradespeople and DIY enthusiasts worldwide. Our straightforward shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) from our warehouse in Salisbury, UK.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

1. Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking included

2. Free Shipping

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship globally, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept all major payment cards: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges Policy

We stand behind our professional tools with a 15-day return policy from the date of delivery. Please review our straightforward return process below.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original packaging with all tags and accessories
  • Proof of purchase (order number) is required
  • Return must be initiated within 15 days of delivery

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • All cutting tools: 115mm and 125mm Diamond Blades, 115mm Cutting Discs, 130mm Circular Saw Blades
  • Consumables: 10mm and 12mm Staples
  • Opened measuring tools: 10m Measuring Tapes

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Include product name (e.g., 1/2″ Drive Metric Sockets), quantity, and reason for return

Step 2: Wait for Authorization

Our Salisbury-based team will respond within 2 business days with:

  • Return authorization number
  • Return shipping address
  • Special instructions if applicable

Step 3: Pack and Ship

Securely package your return (original packaging preferred) including:

  • Return authorization number clearly visible
  • Copy of your order confirmation

Step 4: Refund or Exchange Processing

After we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3 business days of receipt

Return Shipping Information

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service
  • For international returns, mark package as “Returned Goods” to avoid customs charges

Damaged or Defective Items

If you receive damaged tools (e.g., 1/2″ Ratchet or 1/4″ Drive Socket Set):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a free return label if needed
  • Choose between replacement (subject to availability) or full refund

Need Help?

Our professional customer service team understands the importance of having the right tools for the job. Contact us with any questions:

  • Email: [email protected]
  • Postal Address: The Build Edge Store, 54 Devizes Rd, Salisbury, SP6P 2VN, United Kingdom