FAQ

We specialise in professional-grade tools and hardware including various drive sockets (1/2″ and 1/4″), socket sets, extension bars, ratchets, saw blades (115mm and 130mm circular saw blades), diamond blades, cutting discs, measuring tapes, and specialised bolts (U-bolts and V-bolts). Our inventory is designed to meet both professional tradespeople and serious DIY enthusiasts’ needs.

Absolutely. All our tools and hardware are industrial-grade, designed to withstand professional working conditions. Products like our 1/2″ Drive Metric Sockets and 125mm Diamond Blades are particularly popular among tradespeople for their durability and performance.

You can create an account during the checkout process. Simply proceed to checkout and select the option to create an account. You’ll be able to track orders, save your preferences, and enjoy faster checkout on future purchases.

On the login page, click “Forgot Password” and enter your registered email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder or contact us at [email protected].

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments. All transactions are processed through encrypted channels for your security.

Yes, we use industry-standard SSL encryption to protect all payment information. We don’t store your full payment details on our servers after processing.

We offer two shipping options:

Standard Shipping: £12.95 via DHL or FedEx (10-15 working days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 working days after dispatch)

For urgent tool requirements, we recommend our Standard Shipping option, which often delivers to UK and European customers in under 10 days.

Yes, we ship worldwide from our base in Salisbury, UK, excluding select remote regions in Asia and other locations. International orders may experience slightly longer delivery times due to customs processing, but we include all necessary documentation to facilitate smooth clearance.

We typically dispatch orders within 1-2 working days. For specialised items like our 1/2″ Drive Metric Sockets or 125mm Diamond Blades that require special handling, we’ll notify you if additional time is needed.

Yes, once your order (whether it’s U-bolts, V-bolts, or power tool accessories) is dispatched, we’ll send you tracking information so you can monitor your delivery’s progress.

We offer a 15-day return policy from the date of receipt. If any item doesn’t meet your expectations, you can return it for a refund – no questions asked. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service for returns.

Once we receive your returned items, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

While we don’t offer on-site technical support, our team can provide guidance on selecting the right tools for your needs and basic usage advice for items like our socket sets, saw blades, and measuring tapes. For complex technical issues, we recommend consulting the manufacturer’s guidelines.

You can reach our customer service team at:

Email: [email protected]
Address: 54 Devizes Rd, Salisbury, GB SP6P 2VN

We aim to respond to all inquiries within 24 hours during business days.